It's important to explain the difference between water-tight and non-water-tight accessories to customers because it helps them make informed decisions based on how they plan to use the item. It also helps reduce returns and claims due to items being damaged by water.
Water-tight bowls are designed to safely hold liquids without leaking, making them perfect for tasks like holding plants with water, flowers, or even storing liquids. If you're planning to use your bowl for anything that involves moisture, it's essential to check if it's water-tight to avoid spills or damage.
Non-water-tight bowls are strictly decorative and do not intend to hold liquids. These bowls are great for displaying items like fruit and decorative stones or just as a stylish accent piece, but using them with water could cause leaks or damage.
Informing customers of these differences helps them avoid potential issues and choose the right product for their intended use.
Currently, none of our decorative bowls at Joon Loloi are watertight. Below is a list of vases that are designed to be watertight.
Water-tight Vase |
Non-water-tight Vase |
Raul Clay Vase
|
Virgo EcoMix Vase
|
Santos Clay Vase |
Ceres Terracotta Vase |
Flores Clay Vase |
Lurra Terracotta Vase |
|
|
Amos Terracotta Vase |
|
|
Alva Terracotta Vase |
|
|
Omala Terracotta Vase |
|
|
Hestia Terracotta Vase |
|
|
Hector Terracotta Vase |
|
|
Dhara Terracotta Vase |
Communication Tip: When discussing water-tightness, keep your explanation simple, clear, and focused on helping the customer choose the right item for their needs.
Example approach:
-
Ask about intended use:
“Just to make sure you get the perfect fit—will you be using this bowl with water or just for decorative purposes?” -
Explain in everyday terms:
“Water-tight bowls can safely hold liquids without leaking, so they’re great for fresh flowers or plants that need water. Non-water-tight bowls are decorative only—they’re not designed to hold water and could leak or get damaged if used that way.” -
Set clear expectations:
“Currently, all of our decorative bowls are non-water-tight. If you’re looking for something that can safely hold water, I can point you to our vases that are designed for that.”
Pro Tip:
Frame the distinction as part of guiding them to the right product, not limiting their options. Customers respond better when they feel you’re helping them succeed in their project or décor vision.