It’s important to inform customers about the difference between food-safe and non-food-safe accessories to ensure their safety and prevent potential health risks. Food-safe items are safe for food contact, while non-food-safe accessories may contain harmful materials. This also helps reduce the number of returns caused by customers unknowingly damaging items with food.
Food-Safe Accessories are made from non-toxic materials like stainless steel, food-grade ceramics, glass, or certain woods, and are free from harmful chemicals like lead or BPA. These items, such as bowls, plates, and serving trays, are specifically designed to come into direct contact with food and are tested to meet food safety standards.
Non-Food-Safe Accessories are intended for decorative use only and are not made with food safety in mind. These items may contain coatings, paints, or finishes that could be harmful if they come into contact with food, especially if they contain toxic substances like lead. They should not be used for serving, storing, or preparing food.
Food-Safe Accessories |
Non-Food-Safe Accessories |
Cheena Marble Bowl
|
Rodin Bowl |
Sumaira EcoMix Bowl
|
Trevi EcoMix Bowl
|
Drumi Wood Bowl |
Gladis Clay Bowl
|
Shweta EcoMix Bowl
|
Communication Tip: When explaining food safety, keep it clear and reassuring—customers appreciate knowing you’re looking out for their health and helping them use the product correctly.
Example approach:
-
Start with their intended use:
“Will you be using this piece for serving food or just as a decorative item?” -
Explain simply and directly:
“Food-safe items are made with non-toxic materials and tested to ensure they’re safe for direct food contact. Non-food-safe items are for decorative use only and may have finishes or materials that aren’t safe for serving or storing food.” -
Provide safe alternatives if needed:
“If you’re looking for something to serve food, I can recommend options that are fully food-safe so you can use them with confidence.”
Pro Tip:
Always pair the explanation with a solution—guiding the customer toward the right product prevents disappointment, protects their safety, and builds trust.