What do the Metro white-glove delivery status updates mean?
A quick reference guide to understanding each Metro white-glove delivery status from order creation to completed delivery.
This article should be referenced whenever a customer inquires about the status of their Metro white-glove delivery. It helps you quickly understand what each status means in the tracking timeline.
Whether you're following up on a delivery, explaining a delay, or reassuring a customer about what’s next, use this guide to confidently decode the status updates and provide accurate, informed responses.
Metro White-Glove Carrier – Status Definitions
| Event | Explanation |
|---|---|
| Order registered | Order is created in the Pinnacle system. |
| Pickup scheduled for [Date] | Pickup from vendor is scheduled. |
| Pickup completed, No exceptions | Order is picked up from the vendor. |
| Furniture Received by Metro-Hub | All items are scanned into the origin hub. |
| Ready to schedule | Order is ready for delivery scheduling. |
| Reached Delivery Hub | Order has arrived at the Final Mile hub. |
| First Offered Appointment Date | First available delivery date that can be offered to the customer. |
| Delivery Scheduled for [Date] | Delivery date has been selected and confirmed by the customer. |
| Customer Has Been Contacted With Time Frame for | Delivery window has been shared with the customer. |
| Arrived at Delivery Location | Delivery team has reached the customer’s location. |
| POD Attached | Proof of delivery document has been signed and attached. |
| Delivery Completed, No Exceptions | Order has been delivered successfully and closed with no issues reported. |
| Invoice Posted | Billing amount has been posted. |