Currey & Company
Contact Info
- CX Contact: Darren Tablan (Ecom Account Specialist)
- Email: dtablan@curreyco.com
- Website: www.curreyandcompany.com
- Phone: (Not provided)
Shipping SLA
- Parcel: 2 business days
- LTL: 3-5 business days
Claims Information
- Joon Loloi Handles:
- Freight-related damage, manufacturing defects, and buyer’s remorse returns.
- Random defects affecting a single item.
- DSV Handles:
- Defective Items: 1-year manufacturer’s warranty after 30 days of customer receipt.
- Wrong Item Shipped: Currey covers the costs.
- Wrong Item Description: DSV handles costs for returns if description errors occur.
Ordering Additional Parts
- Inventory Available: Order via UC.
- No Inventory: Email Darren Tablan for all parts orders, regardless of payment responsibility.
Other Highlights
- No split shipments, Currey ships complete.
Hudson Valley
Contact Info
- CX Contact: Brittney Warren
- Email: brittneyw@hvlgroup.com
- Portal: Hudson Valley Lighting Group
- Login: betheny.jones@joonloloi.com
- Password: Joon2024!
Shipping SLA
- Parcel: (Not provided)
- LTL: (Not provided)
Claims Information
- Joon Loloi Handles:
- Replacement parts/shades with possible costs covered or customer responsibility.
- Email Brittney Warren for shipping and cost inquiries.
- DSV Handles:
- Mis-shipments: Hudson Valley covers replacement and costs.
Other Highlights
- Returns Authorization Required for any return to Hudson Valley.
- Process: Email Brittney Warren for RA.
Fourhands
Contact Info
- Main CX Contact: Rachel Prado
- Email: rprado@austin.fourhands.com
- Secondary Contact: Lauren Ogle
- Email: logle@austin.fourhands.com
- Portal: Fourhands.com
- Login: 105133
- Password: fourhands
Shipping SLA
- Parcel: 1-3 days
- LTL: 3-5 days
Claims Information
- DSV Handles:
- Wrong Item Shipped: Fourhands covers costs and replacements.
- Wrong Item Description: DSV covers costs if the error causes a return.
- Defective Items: After 30 days, email Rachel Prado and Lauren Ogle for approval before advising the customer.
Process for Claims:
- Submit info via email:
- Loloi PO, Fourhands Sales Order, SKU, Quantity, Reason, Resolution Request.
Norwalk
Contact Info
- Main CX Contact: Rhonda Pechauer
- Email: rpechauer@norwalkfurniture.com
- Secondary CX Contact: Carrie Norris
- Email: cnorris@norwalkfurniture.com
Shipping SLA
- Confirming Orders: 48 hours (except Fridays)
- Shipping: Ships within 30 days (unless fabric is on backorder)
Claims Information
- MTO Orders: Can’t be canceled after 1 business day unless extreme circumstances.
Other Highlights
- Caring Guide: Norwalk Furniture Caring & Owning Guide