How do I process an influencer order?
SOP for Managing Unpaid Influencer and Press Orders in Ultra Commerce
Overview
This document details the standard operating procedure for managing unpaid influencer and press orders through Ultra Commerce (UC).
Responsible Team Members: Kaeli Van Cott, Betheny Jones, Priscilla Cabrera, Megan Jensen, Austin Sewell
Step 1: Order Intake & Documentation
- Kaeli or Austin receives influencer/media product selections individually.
- Each entry is promptly recorded in the designated spreadsheet.
- The spreadsheet must include: PO#, SKU, Quantity, Recipient Details, and Email.
Step 2: Order Review & Processing
- The CX team reviews the spreadsheet.
- Orders are submitted in UC and automatically flow to SPARS.
- All products must be available in UC, even if not visible on the website.
Step 3: Fulfillment & Shipment
- Orders progress through the standard UC fulfillment process.
- A single tracking number is generated per order.
- Tracking information is updated in the spreadsheet.
- White Glove carriers will coordinate directly with the influencer for delivery.
Step 4: Influencer Communication
- Kaeli or Austin manages all outgoing communications.
- Tracking numbers are only shared with influencers upon request.
- UC sends the standard order confirmation to the email address affiliated with the Influencer Account.
*CX team is only involved when manual support is necessary.
Additional Notes
All SKUs must be correctly configured in both UC and SPARS before orders are routed to CX via the spreadsheet to minimize manual intervention (Olivia's Team). Inventory must be confirmed with Tess’s team to ensure appropriate stock levels for influencer allocations (Tess’s Team).