Repacking a rug for return in a parcel box can be a bit tricky due to the size and bulkiness of the rug. Have the client use the original packaging that it arrived in if possible to ensure the process in returning runs smoothly.
- Lay the rug flat and fold into thirds lengthwise.
- Fold down 1/3 of the rug toward the center.
- From the newly folded end, roll the rug and place in the original packaging if available.
- Place the rug inside the box, making sure it fits snugly. If there's any extra space in the box, you can fill it with packing peanuts or crumpled newspaper to prevent the rug from shifting during transit.
- Once the rug is securely inside the box, seal it with packing tape. Make sure to reinforce all seams and corners to prevent the box from opening during shipping.
- Clearly label the box with the return address and any other necessary shipping information provided. This will ensure that the rug is returned to the correct destination.
- Depending on the return process, arrange for the box to be picked up by the shipping carrier or drop it off at a designated location
Communication Tip:
When explaining repacking steps, keep instructions simple and visual—customers are more likely to follow through correctly if they can picture the process.
Example approach:
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Set expectations upfront:
“Rugs can be a little bulky to pack, so using the original packaging is the easiest way to make sure it ships back safely.” -
Break it into easy steps:
“Lay it flat, fold it into thirds lengthwise, then fold one end toward the center and roll it up from there. Once rolled, slip it into the original box or a sturdy substitute.” -
Add a packing tip:
“If there’s extra space in the box, fill it with newspaper or packing peanuts so it doesn’t shift during transit.” -
End with a reminder:
“Seal all seams and corners well, label it clearly with the return info, and either drop it off or schedule a pickup with the carrier.”
Pro Tip:
Encourage customers to take a quick photo of the packed rug before shipping—this gives them peace of mind and can help resolve any issues if the carrier damages the package.