How do I clean and prevent scratches on wood furniture?

Wood Furniture — Cleaning & Scratch Prevention

Overview

Wood furniture is timeless and durable, but it requires proper care to preserve its natural beauty. This guide covers everyday cleaning tips, how to prevent scratches, and how to maintain your wood furniture for years to come.

Daily & Weekly Care

Dust regularly with a soft, dry microfiber cloth to prevent buildup that can scratch the surface.
Clean spills immediately by blotting (not rubbing) with a soft, damp cloth, then dry thoroughly.
Avoid abrasive cleaners, ammonia, bleach, or oil-based products unless specifically recommended.

Deep Cleaning

For stubborn dirt, use a mild soap-and-water solution:
- Mix a few drops of gentle dish soap with warm water.
- Wipe with a soft cloth, then dry completely to avoid moisture damage.
Polish lightly no more than 2–3 times per year using a wood-safe polish to refresh the finish.

Scratch Prevention

Use felt pads or furniture coasters under lamps, décor, and tableware.
Lift furniture, don’t drag it, when rearranging a room.
Place mats or tablecloths on dining tables to prevent utensil scratches.
Maintain indoor humidity levels between 35–55% to reduce cracking or warping.

Long-Term Care

Refinish surfaces as needed to restore luster.
For deep gouges or scratches, consult a professional furniture restorer.
Keep wood away from direct sunlight and heat sources to prevent fading and drying out.

Communication Tip

Start by learning about the customer’s concern so you can tailor your advice:

“I’d be happy to help with care tips! Are you looking for everyday cleaning guidance or help with a specific issue like a scratch or spill?”
“Can you tell me what type of wood piece you have — dining table, coffee table, dresser, etc.?”

Quick Care Routine

Use when the customer just wants the basics.

Agent:
“Here’s a simple routine to keep your wood furniture looking beautiful:

Dust weekly with a soft, dry microfiber cloth to prevent buildup that can scratch the surface.
Clean spills immediately by blotting — not rubbing — with a damp cloth, then dry thoroughly.
Stick to mild soap and water for deeper cleaning, and always dry completely to prevent moisture damage.”

Deep Cleaning Guidance

If the customer mentions stubborn dirt or sticky buildup:

Agent:
“For stuck-on dirt, mix a few drops of gentle dish soap with warm water. Wipe the area with a soft cloth, then dry completely.
You can lightly polish your wood a few times a year with a wood-safe polish to refresh the finish — just avoid over-polishing.”

Scratch Prevention Tips

Agent:
“To prevent scratches and keep the surface smooth:

Use felt pads or coasters under décor and tableware.
Always lift furniture instead of dragging it.
Add mats or tablecloths to dining tables to protect against utensils.
Maintain indoor humidity between 35–55% to prevent cracking or warping.”

Long-Term Maintenance

Agent:
“If the wood starts to lose its luster, a professional refinishing can bring it back to life.
For deep gouges or scratches, it’s best to consult a furniture repair specialist.
Keep pieces away from direct sunlight and heat sources to prevent fading or drying.”