How do I choose the right sofa or sectional for my space?

Communication Tip

Opening Discovery

Start by understanding the customer’s space and needs:

• “I’d love to help you find the perfect sofa or sectional! Can you tell me a bit about your living room — how large is the space and how do you plan to use it day-to-day?”

• “Are you leaning toward a sofa, a sectional, or are you open to both options?”

• “Do you have any style preferences, like modern, traditional, or cozy and casual?”

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Step 1: Measure the Space

Agent:
“Let’s make sure the piece fits comfortably:

• Measure the length, width, and height of your living room.

• Leave 18–24 inches of walking space around the sofa so the room feels open.

• Don’t forget to measure doorways, stairways, and hallways to ensure we can deliver and set up the piece without issues.

Tip: Outline the sofa’s footprint on your floor with painter’s tape to visualize how it will fit.”

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Step 2: Sofa vs. Sectional

Agent:
“Here’s how to decide between the two:

• Sofa: Best for smaller spaces or flexible layouts. Easy to pair with accent chairs or side tables for extra seating.

• Sectional: Perfect for larger rooms, families, or those who entertain often. Provides maximum seating and comes in L-shaped or U-shaped configurations.”

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Step 3: Match to Lifestyle & Function

Agent:
“Think about how you’ll use the space most:

• Lounging & relaxing: Look for deep seats and plush cushions.

• Formal seating: Choose a tighter seat with structured arms and a higher back.

• Entertaining: A sectional maximizes seating, while a sofa with chairs creates multiple conversation areas.

• Small spaces: Consider loveseats, apartment sofas, or modular sectionals that adapt to your layout.”

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Step 4: Size & Configuration

Agent:
“Comfort depends on proportion:

• Seat depth:

  • 20–24 inches is standard.

  • Go deeper for lounging, shallower for upright seating.

• Back height:

  • Taller backs = more support and a classic feel.

  • Lower backs = modern, sleek look.

• Sectionals:

  • Decide on left-facing or right-facing chaises based on your room layout.”

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Step 5: Upholstery & Materials

Agent:
“Choose a material that fits your lifestyle:

• Fabric: Durable, family-friendly options like linen, cotton, or performance fabrics.

• Leather: Classic, easy to clean, and ages beautifully.

• Bouclé or velvet: Luxe and stylish, perfect for a design statement.

• Color & pattern:

  • Neutrals are timeless and versatile.

  • Bold colors or patterns make a stunning focal point.”

For detailed care instructions, see our [Furniture Fabric Care Guides].

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Step 6: Style Features

Agent:
“Small design details can shape the overall style:

• Arms: Rolled arms feel traditional, square arms look modern.

• Legs: Exposed legs give an airy feel, while hidden bases create a grounded, streamlined look.

• Cushions:

  • Single bench cushion: Clean, minimalist aesthetic.

  • Multiple cushions: More flexibility for families or casual seating.”

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Step 7: Plan for Longevity

Agent:
“Your sofa is an investment piece. Choose one that fits not only your current space but also your future needs, like growing families or new living spaces.”

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Objection Handling

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Closing Script

Agent:
“Based on what you’ve shared, I’d recommend a [sofa/sectional type, e.g., L-shaped performance fabric sectional] that fits your [room size] and lifestyle. Would you like me to send a few styles and color options to compare?”