How can I get my rug to lay flat?
Tips for flattening rugs using reverse rolling, sunlight, or professional steaming.
One of the easiest ways to deal with a rug that refuses to lay flat, is to reverse roll it along the diagonal. Allow the rug to rest this way for 1-2 days so the fibers unbuckle and relax. Additionally, the reverse rolled rug can be placed outdoors under the sun for a few hours which will help speed up the process. The heat from the sun helps the rug naturally release tension.
Another common resolution is to have the rug steamed; however, this is not applicable to all rugs. The material coupled with construction type can cause varying effects from this method. This should be done by a third-party professional. Joon Loloi is not responsible for any Damage or Defective claims if the rug has had steam cleaning treatment which caused further issues or compromised its integrity.
Communication Tip:
When guiding customers through flattening a rug, keep your tone reassuring and proactive—make it sound easy, safe, and achievable.
Example approach:
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Acknowledge the concern:
“It’s common for new rugs to have a bit of curl or wave after shipping, but there’s an easy fix.” -
Share the go-to method:
“One of the best ways is to gently reverse-roll the rug along the diagonal and leave it that way for 1–2 days. If possible, place it in the sun for a few hours—the warmth helps the fibers relax faster.” -
Address steam cleaning carefully:
“Some customers choose to have their rug steamed, but because results vary by material and construction, we recommend using a professional. Please note, any damage from steam treatment isn’t covered under warranty.”
Pro Tip:
Always lead with the simple, at-home method first, then present professional options as secondary. This gives customers a safe DIY solution while still offering alternatives if needed.