How can I get a hand-tufted rug’s fibers to relax and lay flat after unpacking?

When a customer unboxes their new hand-tufted rug, they may be disappointed to find that it doesn't lay flat, with creases and fibers pushed up due to the folding and packaging process. This can lead to an unpleasant appearance, and customers may wonder how to resolve the issue.

To help your hand-tufted rug fibers lay flat, try the following method, which our quality control team found to be effective:

• Lay the Rug Flat: Place the rug on a flat surface, ensuring it's not wrinkled or bunched up.

• Apply Weights: Position weights or heavy objects at the four corners of the rug and anywhere the fibers are lifted due to folding. This will help hold the rug in place and encourage the fibers to relax.

• Allow Time for Relaxation: Let the rug sit for 4-5 days, allowing the fibers to relax slowly and the rug to lay flat. It's essential to keep the rug unweighted and undisturbed during this time.

• Monitor Progress: Check on the rug periodically to ensure it's lying flat and the fibers are relaxing as expected.