What is our process for employee orders?
Step-by-Step Guide for Placing Employee Orders
🛍️ Employee Order Process – Joon Loloi
This guide outlines the step-by-step process for placing an employee order with Joon Loloi. Follow each step carefully to ensure a smooth experience from start to delivery.
Step 1: Create Your Joon Loloi Account
To get started, you’ll need to create a Joon Loloi account.
- For the fastest checkout experience, save your preferred credit card during account creation.
- Please note: Your card information is encrypted and securely stored. The Customer Experience (CX) team will only be able to view the last four digits—your full card details will never be visible to them.
- Need help? Follow this Scribe to walk through the process.
Step 2: Request Access to the Employee Pricing Guide
Once your account is set up:
- Email support@joonloloi.com with the subject line “Employee Pricing Guide Access.”
- A member of our Customer Experience (CX) team will reply with your approval and pricing details.
Step 3: Submit Your Order
After reviewing the pricing guide and selecting your items:
- Reply to the same email thread with your order details.
- Be sure to include the following information:
- Full Name
- Employee Email
- Shipping Address
- Item Name
- Item Number (from Employee Pricing Guide)
- Quantity
- Size (if applicable)
- Color (if applicable)
Step 4: Payment & Order Processing
The CX team will begin processing your order using the credit card saved to your account.
- ⚠️ Important: If your payment information was not saved during account setup, you must call us to provide payment and finalize your order. Call us at 833-734-4505
- Available: Monday–Friday, 3:00–4:45 PM CST
Step 5: Confirmation & Tracking
Once your order is processed:
- You will receive a confirmation email.
- You’ll also receive updates on order status and shipping.
- We'll keep you informed every step of the way—until your item is delivered!